First-Line Supervisors Management Certificate Program

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Gain skills in developing competencies and managing staff with competencies in mind.


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This course of study is designed for those new to a supervisory role. The course will help new supervisors understand the knowledge, skills, and abilities that make up competencies and competency frameworks in the parks and recreation field and why they are important for talent management. It will help aid park and recreation professionals in developing competencies and managing staff with competencies in mind.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

Elements of the course:

  • Informational text
  • Learn more opportunities
  • Real-life examples
  • Informal assessment quizzes
  • Final assessment
  • Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

    Course Sections:

    • Competency Based Management
    • Quality of Service
    • Recruitment Strategies
    • Monitoring and Improvement
    • Effective Communication
    • Team Building

    Course Objectives

    After completing this course, learners should be able to:

    • Define the elements that make up a competency and a competency framework and describe their importance in supervision and management;
    • Ensure staff and volunteers understand and can implement quality service to customers;
    • Discuss the important methods and stratefies involved in employee recruitment;
    • Describe ways to monitor employee performance and drivers of employee motivations;
    • Select appropriate communication techniques for engaging with partners, stakeholders, and staff; and
    • Develop and sustain cooperative working relationships with team members.

    Recommended Background

    This course is intended for park and recreation agency employees, but may be applicable to those in similar fields. There are no required prerequisites to take this course.


    Aside from an internet connection, what resources will I need for the course?

    No additional resources are required for this course.

    Will I get a certificate after completing the course?

    Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

    Why should I take this course?

    Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

    For more frequently asked questions, please visit our Help Center.


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