Active Listening

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Learn about the concept of active listening and how to incorporate this skill into your workplace communication practices.




About the Course

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

This course has the following:

  • Activities
  • Quizzes
  • Graphics

Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

Course Chapters

  • Defining Active Listening
  • Body Language Basics
  • Attitude is Everything
  • Encouraging
  • Building Relationships
  • Getting Over Listening Problems

Course Objectives

After completing this course, learners should be able to:

  • Define active listening and its key components.
  • Identify ways to become a better listener.
  • Use body language to reflect a positive listening attitude.
  • Recognize the difference between sympathy and empathy, and when each is appropriate.
  • Create a listening mindset using framing, positive intent, and focus.
  • Be genuine in your communications.
  • Describe the communication process.
  • Ask questions, probe for information, and use paraphrasing techniques.
  • Build relationships to create an authentic communication experience.
  • Identify common listening problems and solutions.

Recommended Background

This course does not have a recommended background and no pre-requisites are required.


Aside from an internet connection, what resources will I need for the course?

No additional resources are required for this course.

Will I get a certificate after completing the course?

Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

Why should I take this course?

Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

For more frequently asked questions, please visit our Help Center.


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