Business Writing that Works

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Gain a basic understanding of the elements of business writing.




About the Course

Being able to write effectively can have a positive impact on every writer’s customer: their readers. This course is a valuable resource for anyone interested in learning more about creating professional letters, reports, and memos.

Course Schedule

This course is self-paced; you decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

Elements of the course:

  • Practice activities
  • Quizzes
  • Reference materials
  • Final assessment

Course Chapters

  • Why Write?
  • Be Clear
  • Be Concise
  • Be Complete
  • Be Correct
  • Writing Mechanics
  • Writing Effectively
  • Writing Business Letters & Memos
  • Reviewing Your Writing

Course Objectives

After completing this course, learners should be able to:

  • Describe effective written communication strategies.
  • Write and proofread your work so it is clear, concise, complete, and correct.
  • Apply effective communication skills in real world situations.
  • Identify the proper format for memos, letters, and e-mails

Recommended Background

This course has no required pre-requisites and is designed for anyone who wants to improve their business writing skills.


Aside from an internet connection, what resources will I need for the course?

No additional resources are required for this course.

Will I get a certificate after completing the course?

Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

Why should I take this course?

Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

For more frequently asked questions, please visit our Help Center.


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