Conflict Resolution in the Workplace

About the Course

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?
If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes. In this course, you will learn how to turn difficult situations into opportunities for growth.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

This course has the following:

• Learn More Opportunities
• Self-Assessment
• Supplemental reference materials
• Action Plan
• Interactive quizzes

Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

Course Chapters

• Conflict as Communication
• Preventing Problems
• Managing Confrontations
• Handling Problems
• Changing Yourself

Course Objectives

After completing this course, learners should be able to:

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Apply techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Recommended Background

The primary audience would be supervisors, but managers and leaders of organizations can also benefit from the content.

FAQ

Aside from an internet connection, what resources will I need for the course?

No additional resources are required for this course.

Will I get a certificate after completing the course?

Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

Why should I take this course?

Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

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