First-Line Supervisor Management: Effective Communication

About

This course will explore the ways we communicate with the staff we supervise, colleagues, and partners, including when to use oral or written communication, and how different communication techniques may be misinterpreted. You will also learn ways to communicate more effectively through active listening, engaging, influencing, and negotiating with others. The course will conclude by providing examples of how communication methods are used to craft clear messages with staff, partners, and stakeholders.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

Elements of the course:

• Informational text
• Learn more opportunities
• Real-life examples
• Informal assessment quizzes
• Final assessment

Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

Course Chapters:

• Communication Models
• Oral vs Written Communication
• Effective Communication Strategies
• Crafting Your Message

Course Objectives

After completing this course, learners should be able to:

• Summarize effective communication models;
• Explain when to use oral or written communication for the most effective impact when communicating with staff;
• Summarize effective communication methods for engaging supervisors, subordinates, the public, and stakeholders; and
• Select appropriate communication techniques for influencing and negotiating with partners, stakeholders, and staff.

Recommended Background

This course is intended for park and recreation agency employees, but may be applicable to those in similar fields. There are no required prerequisites to take this course.

FAQ

Aside from an internet connection, what resources will I need for the course?

No additional resources are required for this course.

Will I get a certificate after completing the course?

Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

Why should I take this course?

Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

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