First-Line Supervisor Management: Monitoring and Improving Productivity

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Gain skills in methods for leading teams and developing staff ability to perform effectively.





This course is designed to prepare first-line supervisors to lead effective teams and develop staff ability to perform and contribute to the organization. Supervisors will learn different ways to monitor progress and provide ongoing feedback and opportunities for staff to learn through formal and informal methods.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

Elements of the course:

  • Informational text
  • Learn more opportunities
  • Real-life examples
  • Informal assessment quizzes
  • Final assessment
  • Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

    Course Chapters:

    • Effective Team Leadership
    • Monitoring Employee Performance
    • Drivers of Employee Motivation
    • Performance Management and Evaluation

    Course Objectives

    After completing this course, learners should be able to:

    • List the characteristics of an effective team or work group;
    • Describe ways to monitor your employee performance;
    • Describe drivers of employee motivation and their use;
    • Give examples of different methods of providing feedback to employees; and
    • Explain the difference between performance appraisal and performance management.

    Recommended Background

    This course is intended for park and recreation agency employees, but may be applicable to those in similar fields. There are no required prerequisites to take this course.


    Aside from an internet connection, what resources will I need for the course?

    No additional resources are required for this course.

    Will I get a certificate after completing the course?

    Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

    Why should I take this course?

    Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

    For more frequently asked questions, please visit our Help Center.


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