First-Line Supervisor Management: Team Building

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Gain a comprehensive understanding of what a team is and how to develop an effective team.





In this course, participants will gain a comprehensive understanding of what a team is and how it is different from groups. The course will explore how teams develop and specific considerations for creating an effective team. While the personalities and work styles of team members are important when putting together an ideal team, you also need to consider the environment the team will work in. This course identifies specific aspects of the environment that managers can cultivate to ensure the success of teams. Finally, the course reviews conflict and ways to handle conflict to keep the team moving forward in a positive, productive way.

Course Schedule

This course is self-paced allowing you flexibility in the time needed to complete the course. You decide the order and progression you’d like to take, allowing you to revisit and review sections in greater depth as needed.

Elements of the course:

  • Informational text
  • Learn more opportunities
  • Real-life examples
  • Informal assessment quizzes
  • Final assessment
  • Following the course, you will complete an assessment which requires you to demonstrate your understanding of key course concepts. Upon successful completion of the assessment you will be awarded an electronic certificate of completion.

    Course Chapters:

    • Identifying Teams
    • Team Development
    • Effective Team Environments
    • Challenges of Teamwork

    Course Objectives

    After completing this course, learners should be able to:

    • Articulate the difference between groups and teams, and the reasons to form groups versus teams;
    • Describe the stages of team development and characteristics of effective teams;
    • Explore practices of leadership to design diverse, inclusive, and effective team environments;
    • Identify challenges to working on teams and strategies for handling conflict among team members; and
    • Develop and sustain cooperative working relationships with team members.

    Recommended Background

    This course is intended for park and recreation agency employees, but may be applicable to those in similar fields. There are no required prerequisites to take this course.


    Aside from an internet connection, what resources will I need for the course?

    No additional resources are required for this course.

    Will I get a certificate after completing the course?

    Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

    Why should I take this course?

    Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

    For more frequently asked questions, please visit our Help Center.


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