Identifying Our Community Needs - “What Should We Do?”

Being in tune with community needs drives successful agencies. However, there is more to it than the “build it and they will come” philosophy.





Management consultants are asked time and time again by their clients: “What should we do?” But every community is different, making it important to utilize frameworks for identifying community needs. In this previously recorded hour-long webinar, the presenter and participants dive into frameworks that have been shown to work in a wide variety of park settings.

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This webinar will assist park managers in understanding the needs of their community’s park facilities, programs, and services. The one-hour session will help practitioners holistically identify met and unmet community needs using proven, market-driven practices to assess opportunities and facilitate robust public engagement. The presenter will discuss assessment of both internal (within parks organizations) and external (community) resources in the context of facilities available and services delivered.

About the Presenter

Austin Hochstetler is a Senior Program Manager at PROS Consulting, Inc. based in Indianapolis, Indiana. PROS provides full-service management consulting and planning, focusing on services to government and not-for-profit agencies. Formed in 1995 to serve the park, recreation, and leisure services industry, PROS has since worked on more than 900 projects in over 46 states and numerous projects internationally.

Webcast Format

This webcast was conducted through online conferencing software and captured for future viewing. This webcast includes a digital recording of the presentation.

Course Completion

To be awarded an electronic certificate of completion for attending or viewing this webcast, you must successfully complete a brief assessment to demonstrate your understanding of key course concepts.

Be able to:

  • Identify community needs.
  • Explain practices to identify community needs.
  • Begin to identify needs in your own community.

Aired: 20 September 2016

Sponsored by

This professional development webinar series was brought to you by World Parks Academy and World Urban Parks.

Webcast URL

If you do not wish to earn CEUs for this webcast, you do not need to register and may attend by simply clicking here.


Interesting informationReview by Aricia
This course provided a great baseline framework for using data to make a park/system as efficient and as beneficial to the community as possible. (Posted on 4/6/2020)
Good information for new plannersReview by Janice
Some technical oddities. The beginning is a little slow, but near the end there are some great ideas. (Posted on 12/19/2017)

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