Interpretation and Coaching for ABMC Managers

About the Course

The purpose of this course is to help ABMC managers further appreciate their role as supervisors, coaches, auditors, and appraisers of interpretive programs and projects. Interpretive coaching and supervision are important responsibilities of ABMC supervisors.

This course will provide managers with the organizational insight they need to assist their staff in the development and implementation of interpretive themes and adhering to the Interpretive Guidelines described by the NAI Comprehensive Interpretive Guide Training by providing additional focus on the following:

• What constitutes great customer service,
• What constitutes an excellent interpretive program,
• The importance of the use of interpretive themes,
• Planning interpretive programs using the Interpretive Program Outline, and
• The 5-M Model for Interpretive Planning (with specific emphasis on Management Intent).

Be able To

After completing this course, you will have the ability to:

• Describe the importance of interpretation as it relates to the mission of ABMC cemeteries.
• Explain the relationship between customer service and effective interpretation.
• Describe the importance of interpretive themes in interpretive services.
• Discuss the value of interpretive auditing and coaching by ABMC managers for ABMC interpreters.
• Describe how to coach interpreters by applying a positive assessment strategy through verbal and written feedback.
• Describe how the ABMC Coach Interpretation Audit Form is completed and useful in developing in auditing and coaching interpreters.
• Compare and contrast the Coach Interpretation Audit Form and the Supervisor Interpretation Audit Form.

Recommended Background

This course is designed to assist ABMC managers further appreciate their role as supervisors, coaches, auditors, and appraisers of interpretive programs and projects. Course users should have completed Foundations of Interpretation, Interpretive Talk, Roving and Informal Interpretation, and the Certified Interpretive Guide training through the National Association for Interpretation.

FAQ

Aside from an internet connection, what resources will I need for the course?

No additional resources are required for this course.

Will I get a certificate after completing the course?

Yes! All courses include a final assessment to evaluate your understanding of key course concepts. A certificate of completion will be offered to you if you complete the assessment with a score of 80% or higher.

Why should I take this course?

Each Eppley e-course is designed collaboratively among experienced instructional designers, subject matter experts, and our partner organizations and institutions. The course curriculum includes current information and best practices in the field, and it is recognized by national leaders in parks, recreation, and land management. Not only will this course benefit your career by expanding your knowledge base, but it will also enhance your application and problem-solving skills.

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