Courses

Explore how to make your writing even better in this advanced writing skills course!

Promote environmental responsibility by learning the tools to complete organizational audits.

Promote organizational success by balancing intangible assets.

Gain a basic understanding of the importance of teams to your organization. The course provides a definition of teams and team process and outlines strategies to help your people become effective team members.

Gain a basic understanding of the elements of business writing.

Gain an understanding of the effects of cannabis on the workplace, and identify methods for dealing with these effects.

The Capital Improvement Certificate provides the learner with a foundational understanding of capital improvement projects, financing of capital improvements, site plans for capital projects, and project management.

The terms coaching and mentoring are often used interchangeably. A mentor is someone who shares their wisdom and can facilitate action that has a positive effect on our careers and lives. Coaching is a conversation that helps people develop their skills, achieve success, and reach their goals. This course will discuss the difference between coaching and mentoring and strategies for successful coaching and mentoring.

Explore the skills needed to be an effective interpretive coach. Coaching others to develop and deliver meaningful interpretation is rewarding because you multiply the opportunities for visitors to understand the relevance and significance of our resources. It gives you the chance to share your passion.

Promote healthy and appropriate conduct by learning to develop a sustainable code of conduct for your workplace.

Learn about how to create effective performance reviews, first through defining performance reviews, describing the performance management cycle, and finally by going through the performance review process.

In this course you will learn how to turn difficult situations into opportunities for growth. While this course is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.

Promote meaningful communication by developing conversational leadership skills.

Explore the world of community gardening by learning how to initiate, structure, manage, and promote healthy gardening in your local community.

Promote workplace health by fostering an environment where workers can improve their conditioning and live a fitter lifestyle.

Gain understanding about transgender employees and the need for safe and inclusive work environments.

Gain an understanding on how to create successful proposals. This course focuses on sources of funding, types of proposals, and how to write the most effective proposals.

This course will help you to recognize and hone your personal creative process.

Gain a basic understanding of the importance of good customer service practices. This course outlines the six elements of customer service that help to make an organization successful. Communication techniques and strategies for dealing with problematic situations are discussed in detail.

Explore the four most important principles of managing wilderness: Preserve Wilderness and Natural Conditions, Protect Wilderness Benefits, Provide and Use the Minimum Necessary, and Manage Wilderness as a Whole.

This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.

New to budgeting? This course covers the basics of budgeting for those that have limited experience in developing and managing operations budgets.

This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts.

This course is an introduction to the basics of preventive maintenance. In this course, you will learn about the benefits of incorporating regular preventive maintenance into a facility management program.

This course is designed to assist individuals charged with approving Minimum Requirements Analyses (MRAs). The stories and case studies presented in this course are based on real cases and real MRAs. Learn More

This course is the third in a series of three courses on Cultural Resources Management in Wilderness. It provides a comprehensive overview of the process used to evaluate proposals for scientific activity in wilderness.

This course, the final course in the Paleontological Resources in Wilderness course of study, discusses the process of evaluating proposals for conducting scientific activity in wilderness and examines the decisions wilderness managers must make in order to preserve wilderness character during such activity.

This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

Gain skills in effective methods for communicating with staff, colleagues, and partners.

Gain skills in methods for leading teams and developing staff ability to perform effectively.

Gain ability to ensure organizational goals and customer expectations are met.

Gain skills in hiring and preparing staff to be successful in their positions.

Gain a comprehensive understanding of what a team is and how to develop an effective team.

Gain skills in developing competencies and managing staff with competencies in mind.

Gain skills in developing competencies and managing staff with competencies in mind.

This is the first course in the Paleontological Resources Management in Wilderness series. It focuses on the basics of managing paleontological resources found in wilderness.

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

This course provides a brief introduction to the benefits of facilitation in group settings.

Understand how internal systems can be improved to best promote and implement green park operations within your organization and community.

Explore cost-saving sustainability best practices to implement as part of your park and public lands operations, and develop ways to reduce your organization’s environment impact.

This course will give you the skills and tools to hire successful candidates.

This course will prepare learners to develop a message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make.

Gain an understanding of general human resource concepts that may arise in non-HR roles.

The purpose of this course is to help ABMC managers further appreciate their role as supervisors, coaches, auditors, and appraisers of interpretive programs and projects. Interpretive coaching and supervision are important responsibilities of ABMC supervisors.

This course is the second in a series of three courses on Cultural Resources Management in Wilderness. It provides an in-depth look at the special requirements of inventorying and monitoring cultural resources in wilderness.

This course, the second course in the Paleontological Resources Management in Wilderness course of study, provides an in-depth look at the inventory and monitoring process associated with paleontological resources.

Gain a comprehensive understanding of inventory management and how to deliver your goods effectively and efficiently.

This course will give supervisors and managers easy-to-use techniques for communicating across cultures.

Gain an understanding of how to have productive and safe difficult conversations with your employees and teammates.

Promote healthy balance in a workplace by identifying and managing pressure points.

Learn about relevant considerations for managing insects and disease in wilderness.

This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

In this certificate you will learn the basic steps for decision making and management that are applied to federal wilderness areas, and how they can be interpreted and implemented on other, non-federal protected areas. These wildlands can benefit from the same systems and strategies the US government uses to identify the wilderness characteristics, develop plans for stewardship, manage visitor usage, and protect the natural resources.

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This course will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

Learn about the process of evaluating proposals to conduct scientific activity in wilderness and the decisions wilderness managers must make in order to preserve wilderness character while such activity occurs.

Learn the importance of natural resource monitoring and what resources are appropriate to monitor in wilderness.

Explore how to make networking work for you!

Jump start your training with online onboarding courses!

Jump start your New Employee training with online onboarding courses! Upon completion of purchase, you will receive a code that can be redeemed for the New Employee Onboarding suite of courses.

Jump start your training with online onboarding courses!

Jump start your New Employee training with online onboarding courses! Upon completion of purchase, you will receive a code that can be redeemed for the New Employee Onboarding suite of courses.

Build a foundational understanding of facility management practices, particularly as they apply to parks and public lands agencies. The certificate program follows the Asset Management Process, an approach used by the National Park Service.

The purpose of this certificate program is to prepare park and recreation agencies to conduct a system master plan. The components can be used in several types of planning and will ultimately prepare agencies to either 1) conduct the planning process on their own, or 2) be prepared to collaborate with a contractor to facilitate the master planning process. This certificate covers the fundamentals of a system master plan according to the Commission for Accreditation of Park and Recreation Agencies (CAPRA).

New to the procurement process? This course will help you to gain an understanding of how to obtain products and services from organizations outside your own.

This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace.

Promote understanding of gap analysis and its use in improving processes in an organization, and developing the skills that you need to perform effective gap analyses.

This course introduces you to industry-standard project management practices, including the phases of project management and useful strategies that keep a project on track.

Gain understanding on how to effectively manage public relations and create comprehensive strategy regarding PR technique.

This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids.

This course is aimed at improving your skills and learning new techniques that will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

In this course you will learn about why it is important to effectively communicate and how to communicate with participants and other stakeholders to provide information and promote your recreational sports leagues and tournaments.

In this course, you will learn the basics of facility management including selecting, preparing, and maintaining playing fields, courts, and other facilities for recreational sports use.

Provides an understanding of Risk Management, and develops a management framework that can be used for a single project, a department, or an entire organization.

In this course, you will learn about safety and health considerations on recreational sports, methods for mitigating and responding to potential problems, and strategies for reducing your agency's exposure to liability.

This course will help you better understand special use permits and the roles and responsibilities of event monitors.

CEU include free for a limited time!

Short description here

Learn about how to define change & change management and to identify strategies for helping change to be accepted and implemented in the workplace.

Gain valuable skills that will help you train impactful interpreters. Interpretive trainers support interpreters in connecting people to parks, museums, zoos, and other places.

Survey Basics and Best Practices for Park and Recreation Agencies will provide a brief overview on how to develop and distribute a survey. It reviews the reasons for surveying and how to construct, conduct, and use the survey data.

Gain an understanding of how to successfully transition to a supervisory role in your organization.

This course is designed to assist you in understanding, developing, and selecting management alternatives for a wilderness stewardship plan.

Learn how to use technology to your advantage by effectively integrating technology into your processes and procedures.

This second course in the series provides a thorough overview of how to determine which strategies and actions to use when managing visitor use in wilderness.

Learn about how wilderness character is defined, wilderness character qualities and what degrades these qualities. This course also discusses how to integrate wilderness character into planning, monitoring, management, operations, and more.

Join City Parks Alliance, World Urban Parks and World Parks Academy for a webinar exploring strategies for managing biodiversity in a changing climate.

Discover innovative public space development, programming, design, and management from cities across North America and the world.

This course describes the minimum requirements concept and guides users through the process of writing a Minimum Requirements Analysis (MRA) using the Minimum Requirements Decision Guide (MRDG) developed by the Arthur Carhart National Wilderness Training Center.