Courses

Learn about the concept of active listening and how to incorporate this skill into your workplace communication practices.

This course will introduce you to the concepts associated with the successful operation of the technical aspects of a pool.

The Capital Improvement Certificate provides the learner with a foundational understanding of capital improvement projects, financing of capital improvements, site plans for capital projects, and project management.

Explore the skills needed to be an effective interpretive coach. Coaching others to develop and deliver meaningful interpretation is rewarding because you multiply the opportunities for visitors to understand the relevance and significance of our resources. It gives you the chance to share your passion.

Learn about how to create effective performance reviews, first through defining performance reviews, describing the performance management cycle, and finally by going through the performance review process.

In this course you will learn how to turn difficult situations into opportunities for growth. While this course is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for dealing with difficult people in other situations as well.

This previously recorded one-hour webinar will introduce participants to best practices in identifying data sources, creating data, and using data for management decision-making.

Not a designer, but need to develop an interpretive media product? This course will teach you basic design principles that will help you put together a product that is both interpretive and eye-catching.

Gain an understanding of the use and purpose of Lunch and Learn Programs as a way to encourage informal learning in the workplace!

This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

Establish a strong foundation in the physical and programmatic components of accessibility compliance. This certificate program explores disability and accessibility as a social construct and provides knowledge in disability awareness concepts, program access, universal design, and guidelines and standards for accessible design.

Gain skills in recognizing safety and conflict situations in your parks and how to respond and de-escalate conflict.

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

This course provides a brief introduction to the benefits of facilitation in group settings.

This course will give you the skills and tools to hire successful candidates.

Do you have a strong background and understanding of interpretation (perhaps in programming) but want to dig deeper? Do you struggle with interpretive media or writing? Are you curious about what exactly ‘dialogic’ interpretation means? If so, this certificate program is for you!

The Intermediate Methods in Interpretation Certificate is entirely web-based and consists of five interpretive courses each culminating with an applied assignment that relates to your organization or site. This course of study provides you with the opportunity to receive feedback from your instructor(s) who review the elements of your portfolio. Additionally, if you apply for and are accepted into the cohort-based program, you will work with a mentor who has considerable experience in the interpretive field who will guide you as you develop your intermediate skills.

Stop! Before you register for this certificate program, are you an NAI member interested in completing it as part of a cohort and working with a mentor? The Eppley Institute and the National Association for Interpretation are recruiting students to participate in a cohort program that will begin in January 2020. Applications are now available. If you are interested in learning more and applying, please click here. If you would like to join NAI, please visit their website.

New to interpretation? Want to refresh your understanding of the basics of interpretation? This course is for you!

Explore guided interpretive programs, which can take many forms: walks, hikes, house tours, canoe trips, bus tours, cave tours, just to name a few.

This course provides an introduction to capital improvement. Capital improvement is defined and its connections to an agency’s mission are discussed.

Explore a new approach to interpretation – dialogic interpretation. This course discusses three methods interpreters are using to present dialogic programs to visitors and guests.

Learn about the PMT training program.

This course is the second in a series of three courses on Cultural Resources Management in Wilderness. It provides an in-depth look at the special requirements of inventorying and monitoring cultural resources in wilderness.

The visitor is sovereign. Interpreters may hear this very basic but very important concept many times during the course of their career. What does it mean? It means that each visitor or guest brings a unique level of knowledge, interest, and care each time they visit a site.

Gain an understanding of how to have productive and safe difficult conversations with your employees and teammates.

This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

This course is designed for facility managers and park and recreation providers who are interested in gaining a foundational knowledge of the requirements for accessible facilities within federal, state, and local agencies.

Build a foundational understanding of facility management practices, particularly as they apply to parks and public lands agencies. The certificate program follows the Asset Management Process, an approach used by the National Park Service.

Understand laws, regulations,and agency policiesrelating to health and safety and recognize common health,safety, and conflictsituations that may arise in parks.

Learn about various types of threats and hazards you may encounter as a park employee and strategies for responding to them.

New to the procurement process? This course will help you to gain an understanding of how to obtain products and services from organizations outside your own.

This previously recorded one-hour webcast is designed for park and public agency employees who are interested in obtaining the Certified Park Professional (CPP) or Certified International Park Professional (CIPP) credential.

This course introduces you to industry-standard project management practices, including the phases of project management and useful strategies that keep a project on track.

This webinar will cover public and private partnerships. As visitation rises at state parks and the visitors needs and expectations also increases, finding a way to remain relevant to today’s visitor becomes costly. Public and private partnerships may be an option worth looking into.

This course is aimed at improving your skills and learning new techniques that will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

For pricing, select "Workshop" on the contact form.

Explore how social media can be used interpretively to expand your reach.

This course will help you better understand special use permits and the roles and responsibilities of event monitors.

CEU include free for a limited time!

Gain valuable skills that will help you train impactful interpreters. Interpretive trainers support interpreters in connecting people to parks, museums, zoos, and other places.

Originating in England in 1996, the Green Flag Award program now recognizes and rewards over 2,000 well-managed parks and green spaces in 15 countries around the world. In this webinar we will explore what makes the program such a success - Is it the unique combination of peer-to-peer judging with political influence? The flexible approach to the 8 key criteria? Or its growing stance as a management ‘mantra’ amongst park professionals. In addition to this you will learn how you can apply the methodology to improve your day to day management of parks. Join us as we navigate these questions and more in this friendly and informative presentation. Learn More