Courses

Learn about the concept of active listening and how to incorporate this skill into your workplace communication practices.

Learn More

In this course, learners will begin to examine aquatics and aquatics management. Learn More

In the Aquatics 2: Personnel and Training course, you will examine the aquatics team. The various positions that make up the aquatics team will be described to enable you to identify key positions that are necessary to make your aquatics facility work effectively and efficiently. Learn More

This course will introduce you to the concepts associated with the successful operation of the technical aspects of a pool.

Learn More

Asset management can be a complicated subject, particularly for smaller agencies with limited budgets. This presentation will provide an overview of asset management for parks and recreation agencies of all sizes. Learn More

Gain a basic understanding of the importance of teams to your organization. The course provides a definition of teams and team process and outlines strategies to help your people become effective team members.

Learn More

Gain a basic understanding of the elements of business writing.

Learn More

The Capital Improvement Certificate provides the learner with a foundational understanding of capital improvement projects, financing of capital improvements, site plans for capital projects, and project management.

Learn More

The terms coaching and mentoring are often used interchangeably. A mentor is someone who shares their wisdom and can facilitate action that has a positive effect on our careers and lives. Coaching is a conversation that helps people develop their skills, achieve success, and reach their goals. This course will discuss the difference between coaching and mentoring and strategies for successful coaching and mentoring.

Learn More

Explore the skills needed to be an effective interpretive coach. Coaching others to develop and deliver meaningful interpretation is rewarding because you multiply the opportunities for visitors to understand the relevance and significance of our resources. It gives you the chance to share your passion.

Learn More

Learn about how to create effective performance reviews, first through defining performance reviews, describing the performance management cycle, and finally by going through the performance review process.

Learn More

This previously recorded one-hour webinar will introduce participants to best practices in identifying data sources, creating data, and using data for management decision-making.

Learn More

This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.

Learn More

Not a designer, but need to develop an interpretive media product? This course will teach you basic design principles that will help you put together a product that is both interpretive and eye-catching.

Learn More

Gain an understanding of the use and purpose of Lunch and Learn Programs as a way to encourage informal learning in the workplace!

Learn More

This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

Learn More

Assets are the building blocks for the Facility Management industry. This course will introduce you to the concept and underlying theory of the Asset Management Process. Learn More

A specific step in the Asset Management Process is creating an inventory of all your assets in order to determine the importance of those assets and their condition using a balanced scorecard approach. Learn More

Learn how to conduct condition assessments, the first step in addressing maintenance backlogs and more efficiently managing your facility. Learn More

This course focuses on the concept of a “scope of work” and explains how a good scope of work sets the rules for a project and makes an accurate cost estimate possible. Learn More

Learn about cost estimating, a tool to help key personnel make informed decisions during preliminary budgetary planning. Learn More

Gain skills in effective methods for communicating with staff, colleagues, and partners.

Learn More

Gain skills in methods for leading teams and developing staff ability to perform effectively.

Learn More

Gain ability to ensure organizational goals and customer expectations are met.

Learn More

Gain skills in hiring and preparing staff to be successful in their positions.

Learn More

Gain a comprehensive understanding of what a team is and how to develop an effective team.

Learn More

Gain skills in developing competencies and managing staff with competencies in mind.

Learn More

Gain skills in developing competencies and managing staff with competencies in mind.

Learn More

Establish a strong foundation in the physical and programmatic components of accessibility compliance. This certificate program explores disability and accessibility as a social construct and provides knowledge in disability awareness concepts, program access, universal design, and guidelines and standards for accessible design.

Learn More

Gain skills in recognizing safety and conflict situations in your parks and how to respond and de-escalate conflict.

Learn More

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Learn More

This course provides a brief introduction to the benefits of facilitation in group settings.

Learn More

Plant & City is the French national center for research and experiments on green spaces and urban landscaping. Established as an association (nonprofit organization), it currently has more than 500 members (local authorities, landscaping firms, design offices, research and training establishments, etc.). Learn More

This recorded webcast is designed for park and public agency employees who are interested in the history of parks. The session will include historical details, drawings and photographs of the people and places who make up the story, their objectives, successes and failures.

Learn More

This course will prepare learners to develop a message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make.

Learn More

Provides a comprehensive overview of the underlying philosophies and theories of adult education, as well as practical application techniques for instructors, particularly as they apply to Park and Public land agencies. Learn More

This course will focus on communication theory and provide hands-on skills that you can practice in the classroom to build your communication skills. Learn More

Do you have a strong background and understanding of interpretation (perhaps in programming) but want to dig deeper? Do you struggle with interpretive media or writing? Are you curious about what exactly ‘dialogic’ interpretation means? If so, this certificate program is for you!

The Intermediate Methods in Interpretation Certificate is entirely web-based and consists of five interpretive courses each culminating with an applied assignment that relates to your organization or site. This course of study provides you with the opportunity to receive feedback from your instructor(s) who review the elements of your portfolio. Additionally, if you apply for and are accepted into the cohort-based program, you will work with a mentor who has considerable experience in the interpretive field who will guide you as you develop your intermediate skills.

Stop! Before you register for this certificate program, are you an NAI member interested in completing it as part of a cohort and working with a mentor? The Eppley Institute and the National Association for Interpretation are recruiting students to participate in a cohort program that will begin in January 2020. Applications are now available. If you are interested in learning more and applying, please click here. If you would like to join NAI, please visit their website.

Learn More

New to interpretation? Want to refresh your understanding of the basics of interpretation? This course is for you!

Learn More

Explore guided interpretive programs, which can take many forms: walks, hikes, house tours, canoe trips, bus tours, cave tours, just to name a few.

Learn More

Learn practical steps for creating an effective and well-crafted interpretive talk. Learn More

This course provides an introduction to capital improvement. Capital improvement is defined and its connections to an agency’s mission are discussed.

Learn More

Explore a new approach to interpretation – dialogic interpretation. This course discusses three methods interpreters are using to present dialogic programs to visitors and guests.

Learn More

Learn about the PMT training program.

Learn More

This course is the second in a series of three courses on Cultural Resources Management in Wilderness. It provides an in-depth look at the special requirements of inventorying and monitoring cultural resources in wilderness.

Learn More

The visitor is sovereign. Interpreters may hear this very basic but very important concept many times during the course of their career. What does it mean? It means that each visitor or guest brings a unique level of knowledge, interest, and care each time they visit a site.

Learn More

This course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with other relevant information.

Learn More

Leading any organization is challenging. The tension between leading and ‘over-managing’ is especially prevalent in park, recreation, and public land organizations. With numerous stakeholders who are often tightly integrated into an agency’s service delivery portfolio, effectively leading park, recreation, and public land organizations is both challenging and rewarding. This workshop is designed to provide the tools and insight your organization needs to foster a culture of effective leadership practices.

For pricing, select "Workshop" on the contact form.

Learn More

This course will give supervisors and managers easy-to-use techniques for communicating across cultures.

Learn More

Gain an understanding of how to have productive and safe difficult conversations with your employees and teammates.

Learn More

Gain a comprehensive understanding of how your agency can manage First Amendment Activities that take place on your properties or facilities. Learn More

What is the Asset Priority Index (API), and how does it relate to the effective management of park assets? In this course, you will answer these questions and learn techniques for completing the API worksheet as a management team. Learn More

This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

Learn More

Learn to develop curriculum-based programs for educational groups and to describe and identify the curriculum-based programming process. Learn More

This course of study explores the management of national monuments and conservation areas on Bureau of Land Management-managed land. Learn More

This course is designed for facility managers and park and recreation providers who are interested in gaining a foundational knowledge of the requirements for accessible facilities within federal, state, and local agencies.

Learn More

Build a foundational understanding of facility management practices, particularly as they apply to parks and public lands agencies. The certificate program follows the Asset Management Process, an approach used by the National Park Service.

Learn More

The course will present a simple model of planning that can be modified to meet a variety of community and agency needs. Learn More

This course focuses on the importance of and methods for getting input from the general public. It will also help you identify which of those methods would be the best fit for your agency and when to use them in the planning process. Learn More

This course focuses on using research methods to define the existing conditions of a parks and recreation system. Learn More

This course identifies the difference between analyzing and synthesizing information and the purpose each serves in developing strategic action plans. Learn More

Understand laws, regulations,and agency policiesrelating to health and safety and recognize common health,safety, and conflictsituations that may arise in parks.

Learn More

Learn about various types of threats and hazards you may encounter as a park employee and strategies for responding to them.

Learn More

New to the procurement process? This course will help you to gain an understanding of how to obtain products and services from organizations outside your own.

Learn More

This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace.

Learn More

This previously recorded one-hour webcast is designed for park and public agency employees who are interested in obtaining the Certified Park Professional (CPP) or Certified International Park Professional (CIPP) credential.

Learn More

This course introduces you to industry-standard project management practices, including the phases of project management and useful strategies that keep a project on track.

Learn More

This course is aimed at improving your skills and learning new techniques that will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

Learn More

Effective evaluation goes further than participant feedback, and the Quality Matters approach offers a manageable template for getting usable information about programming. Participants will examine eight features of an online education program offered by their agency. Criterion-based measures will then provide participants with the tools they need to focus program improvement.

For pricing, select "Workshop" on the contact form.

Learn More

Explore how social media can be used interpretively to expand your reach.

Learn More

This course will help you better understand special use permits and the roles and responsibilities of event monitors.

CEU include free for a limited time!

Learn More

Gain valuable skills that will help you train impactful interpreters. Interpretive trainers support interpreters in connecting people to parks, museums, zoos, and other places.

Learn More

Survey Basics and Best Practices for Park and Recreation Agencies will provide a brief overview on how to develop and distribute a survey. It reviews the reasons for surveying and how to construct, conduct, and use the survey data.

Learn More

Gain an understanding of how to successfully transition to a supervisory role in your organization.

Learn More